This Privacy Policy explains how pakgme collects, processes, stores, and protects the personal data of users of the pakgme Platform. Your privacy is a core commitment at pakgme — not an afterthought. We handle your data transparently, securely, and only for the purposes described in this document.
A summary of the six foundational privacy commitments that govern how pakgme handles every piece of personal information you share with us. The full Policy below governs in all cases.
Every connection between your device and the pakgme Platform is secured using 256-bit SSL/TLS encryption. Your personal data and PKR transaction details are never transmitted in plaintext under any circumstances.
Personal data is stored in access-controlled, encrypted databases that are logically and physically segregated from operational systems. Access is restricted to authorised personnel on a strict need-to-know basis and is audit-logged at all times.
pakgme does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data shared with third-party service providers is limited to what is strictly necessary for them to perform their contracted functions on pakgme's behalf.
You have the right to access, correct, restrict processing of, and request deletion of your personal data. Requests are handled by our data team within 30 days. Account holders may also request a full export of their personal data at any time via [email protected].
CNIC and identity verification documents submitted during KYC are processed solely for age and identity verification purposes as required by pakgme's licensing obligations. These documents are stored in encrypted form and are not accessible to general platform staff.
If you opt out of marketing communications, that preference is applied across all pakgme communication channels within 48 hours. You will continue to receive transactional and account-security communications regardless of your marketing preference.
As a pakgme account holder, you hold specific rights over your personal data. These rights are exercisable at any time by contacting our data team at [email protected].
You may request a copy of all personal data pakgme holds about you, including the categories of data collected, the purposes for which it is processed, and the third parties with whom it has been shared.
If any personal data held by pakgme is inaccurate or incomplete, you have the right to request that it be corrected. Requests are processed within 14 days of receipt and verification.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to pakgme's legal retention obligations, including those arising from AML and licensing requirements.
You may request that pakgme restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use for a particular purpose, while your request is being investigated.
You may request an export of the personal data you have provided to pakgme in a structured, commonly used, machine-readable format. This allows you to transfer your data to another controller where technically feasible.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of pakgme's legitimate interests, where your individual circumstances warrant it.
pakgme ("we", "us", "our") operates the online gaming and sports wagering platform available at pakgme.org (the "Platform"). This Privacy Policy describes in detail how pakgme collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", or "User") who access or use the Platform.
By registering a pakgme Account, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy is to be read alongside our Terms & Conditions, which govern your use of the Platform as a whole. Where any conflict exists between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.
Pakistani Users: pakgme is specifically designed to serve English-speaking Pakistani players. All data handling described in this Policy applies to personal data collected from users based in Pakistan, including CNIC-based identity verification data, PKR transaction records, and communications via JazzCash, EasyPaisa, and supported banking channels.
pakgme collects the following categories of personal data from registered users and Platform visitors:
pakgme collects personal data through the following means:
pakgme processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Identity, contact, device data |
| Age and identity verification (KYC) | Identity data, CNIC documents |
| Processing deposits and withdrawals in PKR | Financial, identity data |
| Providing casino games, sportsbook, and Platform services | Gaming activity, device data |
| Anti-money laundering compliance and fraud prevention | Identity, financial, transaction data |
| Responsible gaming monitoring and intervention | Gaming activity, communications data |
| Customer support and dispute resolution | Communications, identity, gaming data |
| Marketing communications (where consent given) | Contact, gaming activity data |
| Platform analytics and improvement | Technical, device, gaming data |
| Legal obligation compliance and regulatory reporting | All categories as required by law |
pakgme processes your personal data on the following legal bases:
The pakgme Platform uses cookies and similar tracking technologies to support its operation, improve user experience, and gather analytics data. The following categories of cookies are used:
These cookies are essential for the Platform to function correctly. They enable session management, authentication, and security functions. They cannot be disabled without impairing Platform functionality. No consent is required for these cookies.
These cookies collect anonymised information about how users interact with the Platform, including pages visited, session duration, and error occurrences. This data is used solely to improve Platform performance and user experience. These cookies are active by default but may be disabled via your browser settings.
Functional cookies remember your preferences, such as your preferred language, notification settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
You may control or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. pakgme does not use third-party advertising cookies or behavioural tracking cookies for the purposes of targeted advertising on external platforms.
pakgme does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to binding data processing agreements:
All third parties with whom pakgme shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection obligations. pakgme remains responsible for ensuring that such sharing complies with this Privacy Policy.
pakgme retains personal data for only as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by our licensing and legal obligations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pakgme's data disposal procedures.
pakgme implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
Despite these measures, no security system is completely impenetrable. pakgme cannot guarantee absolute security of data transmitted over the internet and encourages you to use strong, unique passwords for your pakgme Account and to enable all available security features.
The pakgme Platform is strictly intended for adults aged 21 years and over. pakgme does not knowingly collect personal data from any individual under the age of 21. Age is verified through mandatory CNIC-based KYC verification at the point of account registration.
If pakgme becomes aware that personal data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, all wagers will be voided, and the data will be securely deleted in accordance with our data disposal procedures. If you believe a minor has registered a pakgme Account, please notify us immediately at [email protected].
To exercise any of the data rights described in this Policy or summarised above, please submit a written request to pakgme's data team at [email protected] with the subject line "Data Rights Request". Your request must include sufficient information to verify your identity, including your registered email address and Account username.
pakgme will respond to all verifiable data rights requests within 30 days of receipt. Where a request is complex or where a high volume of requests is received, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.
pakgme will not charge a fee for processing data rights requests unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.
With your consent, pakgme may send you marketing communications by email or SMS regarding new games, promotional offers, PSL betting specials, bonus campaigns, and other pakgme services that may be of interest to you.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will be processed within 48 hours. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. You will continue to receive essential transactional and account security communications after opting out of marketing.
pakgme reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where an amendment is material — meaning it significantly affects how we process your personal data — we will notify registered users by email at least 7 days before the amended Policy takes effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of and agreement to the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how pakgme protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pakgme handles your personal data, please contact us through the following channels:
Our support and data team operates 24 hours a day, 7 days a week, including Pakistani public holidays. We aim to acknowledge all privacy-related enquiries within 4 business hours and resolve them within 30 days.
Pakistan's most trusted online casino and cricket sportsbook — live tables, PSL betting, and 1,000+ slots, all backed by bank-grade security and instant PKR payouts. 21+ only.
21+ Only | Play Responsibly | Real money wagering involves financial risk